Contact us

We welcome your enquiries and feedback. You can contact us directly by phoning or emailing us from the options listed below.

Division 

Phone

Email

General enquiries

Bonds Registry

1800 813 902

Email Bonds

Business Banking

Customer Contact Centre
1300 55 72 72

Email Business Banking

Community

 

Email Community

Compliments & Complaints

Customer Contact Centre
1300 55 72 72

Credit cards

  • General card enquiries 1300 55 72 72
  • American Express® 1300 366 220
  • Lost/stolen cards 1800 077 024 (within Australia)
  • +61 7 3336 2222 (outside Australia)*
  • Q Rewards™ Centre 1300 884 409

Email credit cards

Gold Mastercard

  • General card enquiries 1300 72 31 34 or +61 7 3336 2411
  • Lost/stolen cards 1800 077 024 (within Australia)
  • +61 7 3336 2222 (outside Australia)*

Email credit cards

EasyPhone Banking

13 72 72

Email EasyPhone Banking

Insurance

1800 67 55 11

Email Insurance

InternationalGeneral enquiries - 1300 55 72 72

Email International

Internet Banking

Customer Contact Centre
1300 55 72 72

Email Internet Banking

Margin Lending

  • Phone 1300 78 37 09
  • Fax 1300 78 37 16
 

Media centre

Journalist enquires only

07 3212 3906

Email Media centre 

Personal Banking

Customer Contact Centre
1300 55 72 72

Email Personal Banking

Private Bank

 

Email Private Bank

Trade Operations

Trade Enabler - 07 3212 3305

Email International

Shareholder centre

Investor relations 07 3212 3463

Email Investor relations

Solicitors & Conveyancers Bookings Hotline

1300 55 11 72

 

 

 

Contact details for overseas callers 

 Enquiry

 Contact Details

Note

General enquiries+61 7 3336 2420

This is a reverse charges number for use by callers outside Australia.

Note: If you wish to make a reverse charges call, to avoid the call costs you must request that the local telecommunications service initiate the call.

Lost/stolen credit cards+61 7 3336 2222 
Contact Mastercardhttp://www.mastercard.com.au * Alternatively when calling from outside Australia you can contact the Mastercard scheme in that country for assistance.
Contact Visahttp://www.visa.com * Alternatively when calling from outside Australia you can contact the Visa scheme in that country for assistance.

 

Locate us

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Locate us - branches and ATMs