Key features
All the key features of the Internet Banking service are explained for you:
Balances and transaction history
Your Accounts Tab is the first screen you will see when you log on to Internet Banking. It shows the current balance and available funds for each account and credit card you have registered for Internet Banking access.
From here you can also search the transaction history on your savings, loan, overdraft or cheque accounts (up to twelve months after they were carried out) and any credit card transactions that have not yet appeared on your credit card statement.
Transaction history export
Enables you to export the results of a transaction history search into a number of formats suitable for use with Microsoft Excel and financial management software.
Order new statement
You can order a new statement to be mailed to you for any of your accounts that are registered for Internet Banking (excluding credit cards and term investment accounts).
The statement requested will include all transactions for the account since your last statement and will be mailed on the next business day to all persons who normally receive a statement for the account.
Mobile banking
Transfer money, pay bills, authorise payments, view your transaction history all from the convenience of your mobile phone.
With BOQ's latest electronic banking offering your mobile phone can now act as your own portable bank working with Internet banking to provide access to and control of all your accounts.
Simply access "boq.mobi" from within the browser of your mobile phone.
Frequently asked questions about Mobile banking
Transfers
Transfer funds between your accounts and credit cards.
Transfers between your nominated accounts are subject to any deposit and withdrawal limits that would normally apply. A transfer from your credit card will be treated as a cash advance. Withdrawal transfers are not allowed from some home loans, business loans, personal loans and Premier term investment accounts.
Pay bills with BPAY®
You can use BPAY to pay many of your household bills (e.g. gas, electricity, telephone). Just look for the distinctive BPAY logo on your bill to tell if it can be paid using Internet Banking. You can also keep the payment details for bills that you pay regularly on a frequent billers list.
You can make a BPAY payment from your account or your credit card. If the biller does not accept credit card payments then the payment may be treated as a cash advance.
Before you can use this service, you will need to choose your Daily Limits package. Any BPAY payments will be subject to your daily BPAY limit.
Receive bills online with BPAY View™
Using the BPAY View facility, you will have the ability to view bills electronically from participating billers through Internet Banking.
Once you register with the relevant billers, you will be advised each time you log on if any new bills are available. You can also be notified via Internet email and/or via secure mail when a new BPAY View bill is delivered.
Pay Anyone Payments
Use Pay Anyone to make payments to a Bank of Queensland account or to accounts held at most other Australian financial institutions. You can also keep the payment details for payees that you pay regularly on a frequent payees list.
Before you can use this service, you will need to choose your Daily Limits package. Any Pay Anyone Payments will be subject to your daily Pay Anyone limit. You can make a Pay Anyone Payment from your account or your credit card. A credit card payment will be treated as a cash advance.
Multi Payments
You can make up to 100 payments in one request to Bank of Queensland accounts or accounts held at most other Australian financial institutions. You can also save the payment details for payees that you pay regularly.
Before you can use this service, you will need to choose your Daily Limits package. Any Multi Payments will be subject to your daily Pay Anyone limit. You can make a Multi Payment from your account or your credit card. A credit card payment will be treated as a cash advance.
Direct Debits
Once registered as a Debit Payment user you will be able to create, save and edit a group of Direct Debits online. This feature is ideal for collecting gym subscriptions as an example. You are also able to save a list of payers for future use.
Daily Limits package for BPAY and Pay Anyone payments
When you register for Internet Banking you will be offered a number of daily limits packages to choose from. These will define the daily transaction amount limit for Pay Anyone (including Multi Payments) and BPAY transactions performed via Internet Banking.
The limit package can be set by the branch as part of the initial registration, and be effective immediately. You can also choose or change your limits package online – decreases are activated immediately and any increases will automatically be applied after 2 calendar days.
Extra online security using the BOQ Security Token
Protecting the integrity of our customers’ financial information is our top priority, so we have introduced a superior level of online security using the BOQ Security Token.
The BOQ Security Token is a small electronic device which generates a passcode that continually changes – this ensures maximum protection for your transactions.
The BOQ Security Token will be provided to Internet Banking customers that have a daily Pay Anyone limit of $10,000 or greater. Note: all Payments File Upload Facility (PFUF) users must use the BOQ Security Token irrespective of their daily limit.
SMS banking services
You can register to receive SMS banking alerts and /or SMS account enquiries. SMSs will be sent to the mobile number you nominate in your Internet Banking registration.
SMS enquiries – enables you to request balances for accounts listed on your profile and which have been assigned a Quick Access Number (QAN) or view a list of the last 5 transactions for a specified account. Request and response are via SMS. The Bank of Queensland SMS number is 042 745 7272.
SMS Alerts – enables you to elect to receive alerts (from a predefined list) to let you know when a specific event has occurred (e.g. Internet Banking payments greater than an amount specified by you has been made from one of your accounts).
Products issued by Bank of Queensland Limited ABN 32 009 656 740 AFSL 244616. This website contains general advice. This advice has been prepared without taking account of your objectives, financial situation or needs. You should consider the appropriateness of any advice before acting on it. You should obtain and consider the relevant Product Disclosure Statement, terms and conditions, Financial Services Guide and Guide to Fees and Charges for the product before making any decision about whether to acquire or continue to hold it. You can obtain a copy of those documents from any Bank of Queensland branch.